Playdate HQ – Terms of Service (Events)

1. Definitions

In these terms and conditions:

• we, us or our means Playdate HQ

• you or your means the person booking our Services and responsible for payment

• Equipment means all equipment, materials, clothing, toys and property owned by us and used in the provision of Services

• our website means www.playdatehq.co.uk

• Services means the children’s play session hosted by us

• Session means a designated time-slot for the performance of the Services by us, lasting for one (1) hour or as otherwise advertised
   

2. Entering into a Contract

2.1 A legally binding contract will come into effect when:
2.1.1 You make a booking on our website – the contract is formed on the date of booking; or
2.1.2 You and we agree orally – the contract is formed on the date of our oral agreement.

2.2 Please read these terms carefully before booking. If you have questions, contact us.
2.3 You should keep a copy of these terms for your records.
 

3. Providing the Services

3.1 Once a contract is in place, you are entitled to attend the Session you have booked.
3.2 We aim to provide Services:
3.2.1 using reasonable care and skill;
3.2.2 in compliance with commonly accepted industry standards;
3.2.3 in compliance with all applicable laws and regulations.

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4. The Premises

4.1 We will provide Services at the location stated in your booking.
4.2 You are responsible for checking venue details before booking. We are not liable for booking errors you make.

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5. Timing

5.1 If we cannot perform the Services:
5.1.1 You may either attend another Session (free of charge) or cancel the booking for a full refund.

5.2 If you cannot attend a Session:
5.2.1 Bookings are non-refundable (other than clause 5.1.1). With at least 7 days’ written notice, you may transfer to another Session if space allows within 3 months of your original booking.
5.2.2 The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply.

5.3 Force Majeure
We are not liable for failure to perform due to events beyond our reasonable control, including but not limited to: extreme weather, venue closure, staff illness, strikes, epidemics, or government restrictions.

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6. Price and Payment

6.1 Charges
6.1.1 Our charges per Session are set out on our booking website.

6.2 Payment
6.2.1 Payment in full is required at the time of booking. Attendance is not permitted without advance payment.
 

7. Your Obligations

7.1 While attending a Session, you must:
7.1.1 co-operate with us in all matters;
7.1.2 comply with all laws, venue rules and instructions;
7.1.3 Parental Responsibility & Supervision – Parents/guardians remain fully responsible for their children. Our staff are first-aid trained but not liable for medical emergencies;
7.1.4 ensure children do not eat or drink near Equipment;
7.1.5 refrain from attending if you/your children are unwell;
7.1.6 look after personal belongings (we are not liable for loss, theft or damage);
7.1.7 seek consent before taking photographs/videos of others, and use such images only for personal purposes.

7.2 Medical Conditions & Consent
7.2.1 You must disclose relevant medical conditions, allergies, or special needs in advance.
7.2.2 By attending, you consent to your child’s participation.
7.2.3 We are not liable for issues arising from undisclosed conditions or failure to follow instructions.

7.3 Behaviour
We reserve the right to remove disruptive, unsafe, or abusive participants without refund.

7.4 Damage
You are responsible for any damage caused by you or your children to Equipment, venues, or third-party property.
 

8. Our Obligations

We shall:
8.1.1 ensure Equipment meets safety standards;
8.1.2 comply with health and safety laws;
8.1.3 clean Equipment after every use;
8.1.4 limit Sessions to a maximum of 30 children;
8.1.5 ensure a Playdate HQ representative is present throughout each Session.

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9. Our Right to Refuse Entry

We may refuse entry if:
9.1.1 you/your child appear unwell;
9.1.2 you attend without a child;
9.1.3 you appear under the influence of drugs or alcohol;
9.1.4 you have not booked and paid in advance.

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10. Limitation of Liability

10.1 We do not exclude liability for negligence causing death or personal injury.
10.2 Otherwise, liability is limited to reasonably foreseeable loss. We are not liable for indirect or consequential loss.
10.3 Public liability insurance cover is in place up to £1,000,000. Liability is capped at this amount where applicable, or £5,000 otherwise.
10.4 We do not provide personal accident, medical, or travel insurance. Parents should arrange cover if desired.

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11. Marketing and Photography

11.1 We may occasionally take photographs/videos for promotional purposes.
11.2 We will only use your child’s image with prior written consent, which may be withdrawn at any time.
 

12. Communicating with Us

We can be contacted on 07958 563434 or by email at hello@playdatehq.co.uk.

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13. Amendments to Terms

13.1 We may amend these terms where:
13.1.1 required by law/regulation; or
13.1.2 to correct minor errors not materially affecting the contract.

13.2 Notice of amendments will be given at least 15 days in advance unless the contract has ended.

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14. Data Protection

We are committed to protecting your personal information. Our Privacy Notice (available on our website or upon request) explains how we collect, use, and protect your data in line with GDPR.

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15. Notices

15.1 Notices to us must be sent to hello@playdatehq.co.uk, marked for the attention of Alenka Vaughan.
15.2 Notices to you will be sent to the contact details you provided at booking.

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16. Third-Party Rights

This contract is not intended to give rights to any third party under the Contracts (Rights of Third Parties) Act 1999.

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17. Loyalty Card Terms & Conditions

17.1 Playdate HQ offers a loyalty card scheme to reward repeat attendance at our sessions.
17.2 One stamp is awarded for each standard Session attended.
17.3 After six (6) stamps, the customer is entitled to one (1) standard Session free of charge.
17.4 To redeem, the customer must:
17.4.1 Email a clear photo of the completed card to info@wheelyfunclub.co.uk; and
17.4.2 Provide details of the standard Session they wish to attend.
17.5 On verification, we will confirm the booking and add the customer to that Session.
17.6 The reward is valid for standard Sessions only and cannot be applied to premium Sessions (e.g., Halloween, Christmas).
17.7 Customers may use the reward for a premium Session by paying the difference in price.
17.8 Loyalty cards are non-transferable, hold no cash value, and may only be redeemed by the person who earned the stamps.
17.9 We reserve the right to amend or withdraw the scheme at any time.
 

18. Law and Jurisdiction

This contract shall be governed by and construed in accordance with the laws of England. You and we agree that the courts of England shall have exclusive jurisdiction to settle any disputes arising under or in connection with this contract.